FAQ

What are shipping rates and arrival times?

United States tracked parcel are $6 USD. Canada tracked parcel are $12 USD. Packages to United States and Canada take 6-10 business days from the order date.

International (Asia, Japan, Saudi Arabia, Singapore, European countries, Oceania, Australia, New Zealand) tracked parcel are $15 USD and packages take 7 to 14 business days from the order date. International shipping prices are subject to change. Please contact us for more information on international shipping rates and times because it can vary depending on destination. If the country that you want us to ship to is not on the list please contact us for a shipping estimate.

What's the return policy? What happens if my package gets lost or damaged?

We do not accept returns unless the item is defective or arrives damaged. We pride ourselves in offering a quality products with accurate listing descriptions. If you are unsatisfied by our product or the service you have received, please let us know by email and we will do our best to make it better.

In the rare case that a package gets lost on route we provide store credit. In the rare case that a stone arrives damaged, we will either provide a replacement stone or full credit refunded to your original payment method for the damaged stone. A photo is required to show the damage. If a return of the product is needed, we will reimburse return shipping costs. Please email us at nsacabochons@gmail.com to start the process.

Do I get the exact cabochon photographed? Can I reorder the exact same cabochon again? Do you have more cabochons available but not listed on the website?

Yes, you get the exact cabochons that is photographed.

No, we don't usually have multiples of items because each piece is unique and one-of-a-kind. This is because we source natural materials that are unique.

What is on the website is what is currently available. We work hard to update things regularly and provide a wide selection of unique and one-of-a-kind cabochons. If you cannot find what you are looking for on the website please contact us and we may be able to help you further.

What is a cabochon, and how are they used? What are good cabochons for beginner jewelry makers?

A cabochon is a gemstone has been shaped and polished, as opposed to faceted. The term comes from the French word caboche, which means "head". Cabochons are used primarily in jewelry making. Jewelers use cabochons to create jewelry that features different types of gemstones, natural and man made.

For beginners jewelry makers, we recommend a cabochon that has rounded edges. Ideal shapes are round and oval. We recommend something large sized and a durable material like obsidian or agate because it will withstand force. We do not recommend practicing your bezel setting skills on a soft material like amber or opals, it is more prone to being scratched or broken in the settle process.

Do you cut your own stones and can you take custom orders? Do you offer bulk discounts?

We do not cut the cabochons that we offer. The cabochons that we offer have been cut by our lapidary artists in Mexico and Indonesia.

We do NOT have the capacity to take custom orders.

We cannot offer discounts because we price competitively given the amount of work that it takes to produce and bring these cabochons to market.

Can I change my shipping address after I placed my order?

Please email nsacabochons@gmail.com with subject line: SHIPPING ADDRESS CHANGE FOR (INSERT NAME). Please do so as soon as you have realized the mistake as we ship out twice a week. We will do our best to update our system and ship to the corrected address.