What are shipping rates and arrival times?
United States tracked parcel are $6 USD. Canada tracked parcel are $10 USD. Packages to United States and Canada take 6-10 business days from the order date.
International (Asia, Japan, Saudi Arabia, Singapore, European countries, Oceania, Australia, New Zealand) tracked parcel are $15 USD and packages take 7 to 14 business days from the order date. International shipping prices are subject to change. Please contact us for more information on international shipping rates and times because it can vary depending on destination. If the country that you want us to ship to is not on the list please contact us for a shipping estimate.
What's the return policy? What happens if my package gets lost or damaged?
We do not accept returns unless the item is defective or arrives damaged. We pride ourselves in offering a quality products with accurate listing descriptions. If you are unsatisfied by our product or the service you have received, please let us know by email and we will do our best to make it better.
In the rare case that a package gets lost on route we provide store credit. In the rare case that a stone arrives damaged, we will either provide a replacement stone or full credit refunded to your original payment method for the damaged stone. A photo is required to show the damage. If a return of the product is needed, we will reimburse return shipping costs. Please email us at nsacabochons@gmail.com to start the process.
Do I get the exact cabochon photographed? Can I reorder the exact same cabochon again? Do you have more cabochons available but not listed on the website?
Yes, you get the exact cabochons that is photographed.
No, we don't usually have multiples of items because each piece is unique and one-of-a-kind. This is because we source natural materials that are unique.
What is on the website is what is currently available. We work hard to update things regularly and provide a wide selection of unique and one-of-a-kind cabochons. If you cannot find what you are looking for on the website please contact us and we may be able to help you further.